What is the customer experience improvement program (CEIP)?
Date:2023-02-27
The Customer Experience Improvement Program (CEIP) is a Microsoft program designed to collect technical, usage, and performance information from users of Microsoft products and services in order to help improve the customer experience. Microsoft may use this information to improve the efficiency, reliability and performance of its products and services, as well as to adapt or improve existing products or services to meet customer needs. The information collected, which includes affinity and diagnostics data, may also be used to isolate product issues in order to improve Microsoft support and services. Participation in the CEIP is voluntary and users have the option to turn it off if they wish.
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